Introduction
Welcome to the SAHPRA Portal Internal User Guide
This guide provides step-by-step instructions for using the South African Health Products Regulatory Authority (SAHPRA) Engagement portal from an employee perspective.
Purpose of This Manual
The SAHPRA Engagement Portal https://portal.sahpra.org.za/ is an online platform designed to facilitate interactions between applicants and the South African Health Products Regulatory Authority (SAHPRA). This portal enables users to submit and track applications, manage their profiles, and ensure compliance with regulatory requirements.
This manual provides step-by-step guidance on how to effectively use the portal, including navigation, user account management, and managing applications as a SAHPRA user.
Key Learning Objectives
By the end of this training, users will be able to:
- Navigate the SAHPRA Engagement Portal efficiently.
- Manage user profiles, including login, logout, and password resets.
- Understand the process of management and tracking applications.
User Role Breakdown
Individual:
- Individual users have access to the submission, amendment, or viewing of any applications they action and its progress. They can engage with the platform to initiate, modify, or monitor the progress of applications falling within their purview. Note that Applicants that are not part of an organisation can use this option.
Employee:
- Employees within a company are granted access to submit, amend, or view any applications that the company undertakes and monitor their progress. Alternatively, some employees may have restricted access limited solely to viewing applications and tracking their progress within the company’s portfolio.
Organisation Administrator:
- Organisation administrators possess comprehensive access to the company’s application processes. This includes the ability to submit, amend, or view any applications the company initiates, along with monitoring their progress and status. Additionally, they can edit both company details and individual profile details. Furthermore, they manage user permissions for employees ensuring efficient management of access levels.
Reviewer:
- Reviewers are internal users invited to access the system with visibility into all applications within the unit they are assigned to. They can be designated by a Unit Manager to review specific applications or remain as part of a unit without direct assignment. Reviewers can assess applications and provide input as needed but do not have the ability to modify user roles or system settings.
Unit Manager:
- Unit Managers have full control over managing users within their assigned unit. They can add or remove users from the unit, oversee all applications within their unit, and update application statuses. Where applicable, Unit Managers can assign reviewers to applications and grant approvals. They serve as the primary coordinators for application reviews and processing within their designated unit.
System Administrator:
- System Administrators hold the highest level of access within SAHPRA’s internal system. They have the authority to configure pricing rules, invite and manage all internal users, and oversee external organizations and users. In addition to having full visibility over all applications on the system, they can create and manage units, perform all actions available to Unit Managers, and maintain system-wide administrative controls.
System Requirements
The SAHPRA portal works best with:
- Chrome and Firefox
- JavaScript enabled
- PDF viewer for application documents